Service Profiler Snapshot Collector

Troubleshooting

What to check if the Snapshot Collector stops collecting

Service Profiler

The licencing of this tool depends on a valid license key of a correctly installed Service Profiler on the same Integration Server.

Make sure you have an installed Service Profiler with a valid license key.

Triggers

The gathering process relies on the package included triggers being Active.

Make sure the Broker/local Triggers named wia.isspscoll.scheduled.gatherer:* are active for both retrieval and processing.

Installation of new versions of the tool may change the trigger state. If you recently installed some upgrade of the tool, check the current state of these triggers.

Scheduled Tasks

The tool automatically creates a set of Scheduled Tasks for services named wia.isspscoll.scheduled.*:execute:

These tasks are created Suspended. You have to activate them manually.

Installation of new versions of the tool should not change the state of these tasks. However, if you recently installed some upgrade of the tool, check their current state and make sure they are Active.

If the Gatherer task is active, the others should be active too, or you risk running out of disk space. On the other hand, there is no issue on having the Gatherer task suspended and the others active.

The task's schedule should be intercalated as opposed to coincident, to avoid process contention.

Remote Aliases

The definition of which Integration Servers to monitor is based solely on the existence of specially named Remote Aliases, as refered on the tool's homepage.

Server Disk Space

If the Integration Server runs out of disk space, the services executed by the Scheduled Tasks issue an error and the scheduler stops, even if the tasks are Active.

To recover from that situation do, in sequence: